FAQ
## Category 1: Manufacturing & Customization
**Q1: Are you a direct factory or a trading company?**
**Answer:** We are a **direct manufacturer** with a 2,000+ sqm facility in Foshan, China, specializing in high-end tempered glass since 2016. Our workshop is ISO 9001 certified and equipped with dust-free production lines. You are always welcome to visit our factory via a video call or in person.
**Q2: Do you support OEM/ODM and custom packaging?**
**Answer:** Yes, absolutely. Over 80% of our clients are international brands. We offer **full OEM/ODM services**, including custom retail packaging, silk-screen printing, and logo engraving. We have a professional design team to help you with your brand identity.
## Category 2: Quality & Technical Specs
**Q3: How do you guarantee the quality and 9H hardness?**
**Answer:** We use high-alumina glass and a **4-hour thermal tempering process**. Every batch must pass our strict QC tests: the **64g Drop-Ball Test (at 1.5m height)** and the 3,000-cycle scratch test. We can provide testing videos for your specific order upon request.
**Q4: How soon do you release screen protectors for new phone models?**
**Answer:** We usually get 1:1 precision molds and release samples **1-2 weeks before the official launch** of new flagship phones (like iPhone or Samsung S-series). This ensures our distributors stay ahead of the competition.
## Category 3: Ordering & Logistics
**Q5: What is your Minimum Order Quantity (MOQ)?**
**Answer:** For standard models in bulk packaging, our MOQ is as low as **50-100pcs per model**. For custom retail packaging, the MOQ is usually 1,000-3,000pcs. We are very flexible for first-time trial orders to support your business growth.
**Q6: Can I get free samples before placing a bulk order?**
**Answer:** **Yes!** We provide free sample kits (including different types like privacy, anti-static, and AG glass) so you can verify our quality before committing to a big order. You only need to cover the express shipping cost. [Contact us now to request your sample kit.]
